TERMS & CONDITIONS

These Terms govern your use of the VSN CUTZ website, the VSN CUTZ customer application, booking services, customer accounts, VSN Credit, the referral programme, promotions and related VSN CUTZ services.

Trading name: VSN CUTZ. The business operates in the United Kingdom, in Berkshire.

Legal owner / business name: Legal business name · Required before publication

Business address: Business address · Required before publication

VSN CUTZ is not stated to be a limited company. Company status will only appear here once a registration has actually been made and configured.

By doing any of the following you agree to the relevant parts of these Terms:

• Creating a VSN account
• Booking an appointment
• Using VSN Credit
• Taking part in the referral programme
• Using other applicable VSN services

Our Privacy Policy explains how personal information is processed.

You may need a VSN account to book appointments and use certain features. Please give accurate information and keep your login details secure.

You must not:

• Impersonate another person
• Create accounts for fraudulent purposes
• Manipulate VSN Credit
• Abuse promotions
• Exploit the referral system
• Access another customer's account
• Interfere with the security of the website or app

Where we reasonably believe an account is being used fraudulently or abusively, we may restrict, suspend or close it, subject to applicable law.

Minimum age to hold a VSN account: Minimum account age · Required before publication

Children and young people are welcome for haircuts. Where a customer is not old enough to agree to these Terms independently, a parent or guardian should hold the VSN account and make the booking on their behalf.

Appointments are subject to availability.

• You choose available services, dates and times through VSN.
• A booking is confirmed when the app displays or sends your confirmation.
• Please check your appointment details after booking.
• Availability can change until a booking is successfully confirmed.

Current services and prices are shown on the Menu.

Current prices are displayed when booking and may change from time to time. Any applicable price will be shown before you confirm your booking.

Payment is currently made in person at your appointment. VSN does not take online payment at this time.

Payment processor: Payment processor · Required before publication

VSN CUTZ does not store full payment card details.

Notice requested before cancelling: Cancellation deadline · Required before publication

Late cancellation policy: Late cancellation policy · Required before publication

No-show policy: No-show policy · Required before publication

Where VSN Credit was applied to a cancelled appointment, that credit is returned to your VSN account balance.

Cancelling an appointment does not qualify an incomplete reward or referral. Rewards require a completed, confirmed appointment.

Please arrive on time so your full service can be carried out. Significant lateness may mean the service is shortened, rescheduled or cancelled, depending on the circumstances and remaining availability.

Lateness threshold: Lateness threshold · Required before publication

Appointments marked as No Show do not count as completed appointments, so they do not unlock Welcome Credit, referral rewards or any other reward that requires completion.

Following repeated no-shows we may reasonably restrict booking privileges, in line with our configured policy and applicable law.

VSN CUTZ provides its services with reasonable care and skill.

Please tell your barber the look you want before and during your appointment. If you have a genuine concern about your cut, contact VSN promptly so it can be looked at.

Nothing here affects your statutory rights as a consumer.

VSN Credit is a promotional reward balance linked to your VSN account. It is not cash and is not a bank account, stored-value financial account or investment.

• It cannot normally be withdrawn or exchanged for cash.
• It is subject to eligibility conditions.
• It can only be used against eligible VSN services.
• It is linked to your account.
• It may include Available and Pending balances.

Available VSN Credit is credit whose qualifying conditions have been satisfied and which can be applied towards eligible services. Only Available Credit can be redeemed.

Pending Credit is a potential reward whose qualifying conditions have not yet been completed.

• It is visible in your account.
• It is not currently spendable.
• It does not form part of your Available Credit.
• It may depend on a qualifying appointment or referral.
• It can be cancelled if eligibility requirements are not met.

Example: a £10 Welcome Credit may appear as Pending until your first qualifying appointment is completed and confirmed by VSN.

Genuine new VSN clients may book one complimentary first haircut. No deposit or upfront payment is required and the appointment is shown as £0 to pay.

• One complimentary first haircut per genuine new client.
• Eligibility is checked against your VSN account details, email and phone number.
• Once your complimentary haircut is completed, later bookings are charged at the standard price.
• VSN Credit cannot be applied to the complimentary first haircut.
• Repeat or duplicate accounts created to claim it again are not eligible.

Eligible new VSN customers may see £10 Welcome Credit as Pending. It becomes Available after your first appointment has been attended, completed and confirmed as completed by VSN.

• Booking alone does not unlock it.
• The appointment time passing does not unlock it.
• Cancelled or no-show appointments do not unlock it.
• It can only be earned once per eligible genuine new customer.

The reward amount is controlled by current reward settings and may change for future promotions.

Example based on current pricing:

• Haircut: £20
• Available Welcome Credit: £10
• Remaining amount: £10
• A maximum of £10 VSN Credit can be redeemed against one haircut.

This is an example only. The actual price and applicable credit are shown during booking.

Eligible existing VSN customers receive a unique referral code which can be shared with genuine new customers.

A genuine new customer can enter one eligible referral code when creating their account. Once attribution is completed it cannot normally be changed by the customer.

A referred new client follows the standard new-client journey: their first haircut is complimentary, completing it unlocks £10 VSN Credit, and their next £20 haircut costs £10 once that credit is applied.

Reward values are subject to the promotion displayed at the time of joining.

You do not earn a reward simply because someone enters your code, creates an account, books, or reaches an appointment date.

The referral reward becomes Available only after the referred new customer's first qualifying paid appointment is completed and confirmed by VSN. Current reward: £5 VSN Credit.

Once a valid referred customer joins, you may see £5 Pending Credit. This is a potential reward and is not spendable.

If the qualifying requirements are met, it moves from Pending to Available. If the referral is invalid, ineligible or fraudulent, the pending reward may be cancelled.

Your unique code can be shared with multiple genuine new customers, and each separate qualifying new customer may generate a separate reward. Based on current settings:

• 1 successful referral → £5
• 2 successful referrals → £10
• 3 successful referrals → £15
• 4 successful referrals → £20

VSN may change future referral reward amounts. Changes will not unfairly remove rewards already validly earned under the terms that applied at the time.

A new customer can only be attributed to one referrer and can receive one referred-new-customer benefit. Attribution cannot normally be changed after registration, although VSN may correct genuine administrative errors.

Referral rewards are for genuine customer referrals. The following are not allowed:

• Self-referrals
• Duplicate accounts
• Accounts created solely to claim repeated first-customer rewards
• False identities or manipulated contact details
• Repeated Welcome Credit claims
• Automated account creation or referral farming
• Attempting to manipulate appointment completion
• Exploiting software errors or tampering with VSN Credit
• Selling referral accounts or codes contrary to programme rules

We may investigate suspicious reward activity and keep reasonable records. Where we reasonably determine activity to be fraudulent or abusive, we may cancel Pending Credit, reverse improperly issued promotional credit, invalidate a referral, restrict promotional eligibility or suspend account functionality. We will not remove legitimately earned value without reasonable grounds.

VSN may introduce, modify or end promotions. Changes to future promotions will not automatically invalidate Available Credit you have already earned unless that is legally justified or required by the specific promotion terms. Effective dates for significant reward changes will be displayed.

If a technical or administrative error adds, duplicates, removes or double-applies credit, VSN may correct the account ledger and keeps an audit history. Where a correction materially affects you, we will explain it.

We cannot guarantee uninterrupted availability of the website or app, and may carry out maintenance, updates, security fixes and feature changes.

Where an obvious technical error displays an incorrect price, reward or balance, we may investigate and correct it, subject to applicable consumer law.

You must not:

• Harass or threaten staff or other customers
• Attempt unauthorised access to systems
• Introduce malicious software
• Abuse the booking system
• Scrape customer information
• Manipulate rewards
• Use another person's account without permission

In serious cases we may reasonably refuse future service, subject to applicable law.

VSN CUTZ branding and original content — logo, website design, graphics, original photographs and written content — remain owned by their respective rights holders. You may not commercially reproduce VSN-owned content without permission.

Booking a haircut does not give VSN permission to publish your image. Where VSN would like to use identifiable photos or video of you for social media, the portfolio, the website or advertising, we will ask separately.

Consent is optional, is not required to receive a haircut, and can be withdrawn for future use. Where consent is relied upon we record the purpose, date and status.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so — including liability for death or personal injury caused by negligence, or for fraud.

Nothing in these Terms affects the rights you have under applicable UK consumer law.

We may update these Terms where necessary. Each version shows a version number, effective date and last-updated date, and previous versions are retained. Where a material change affects existing customer rights or reward programmes, we will bring it to your attention appropriately and, where necessary, ask you to accept the new version.

Governing law and jurisdiction: UK jurisdiction · Required before publication. This clause is to be confirmed and reviewed before publication.

If you have questions about these Terms, contact VSN CUTZ.

Email: Business email · Required before publication

Phone / WhatsApp: 07345 629420

Address: Business address · Required before publication

Legal business details · Required before publication — these Terms should be reviewed and the outstanding details completed before they are relied on as final.